Company Policy

Last updated: May 2026

Deposit Required

A $50 deposit fee (applied towards service) is mandatory. This is to ensure that both you and I are on the same page about your appointment date and time. I have a 48 hours cancellation or reschedule policy which means you can cancel or reschedule before the 48 hours and the $50 deposit (-$1.75 processing fee) will be refunded back to you but if you cancel or reschedule within the 48 hours of the appointment you will NOT be refunded. So please plan accordingly and set your dates. After 15 minutes of a late/ no show appointment will be cancelled and deposit will NOT be refunded. If you have any questions, please text (832) 757-7566

Late Policy

We will always try our best to accommodate you if you’re running behind, stuck in traffic, etc. It happens, we understand! However, your tardiness can affect the day by delaying clients who come in on time. For this reason, we have set a few general ground rules for such situations. Clients will generally be allowed a 10 minute grace period. After that time, we will call to check in on you. If you are able to make it in time for your entire service to be completed, great! If not, you may have to forgo parts of the service in order to keep it in the time allotted for you. Appointments are in high demand and your timely cancellation will allow you, and other clients, access to timely services. 

Canceling/Rescheduling your Appointment: 

You may cancel/reschedule your appointment online (link is in your appointment confirmation) up to 48 hours before your scheduled appointment.

Late/Same Day Cancellations:

Any cancellation/reschedule within 48 hours will result in a charge equal to 50% of the reserved services. Please call/text (832) 757-7566 ASAP if you have an extenuating circumstance that prevents you from showing up to your appointment.

No-Show:

A “No-Show” is a client who does not notify and/or does not show up to their scheduled appointment, resulting in a charge equal to 100% of their scheduled service(s). Failure to be present at your scheduled appointment time without notice, will be recorded in each client’s account as a “No-Show”. reLASH reserves the right to refuse service for any client who has more than one “No-Show” occurrence. 

Pre-Authorized Card and Fees:

All clients are required to pay a $50 deposit and have a card on file in order to book appointments. This is a pre-authorized card that will only be charged in the event of any violation of our aforementioned policies. 

  • Cancel or reschedule before the 48 hours and the $50 deposit

    (-$1.75 processing fee) will be refunded back to you but if you cancel or reschedule within the 48 hours of the appointment you will NOT be refunded

  • Cancelling/rescheduling within 48 hours of appointment = 50% charge of reserved service

  • No-show = 100% charge of reserved service

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Return Policy:

All sales final unless item is unused/unopened within 7 days. Buyer is responsible for all return shipping costs. Email info@relash.co if you have a return or exchange.

Shipping issues must be reported within 48 hours with documentation. Claims must include photos of package, shipping label, and contents immediately upon opening. We reserve the right to request additional verification.

Terms Of Service:

Once marked delivered, customer must contact carrier.

Claims require photo documentation.

Not responsible for lost/stolen packages after delivery.

By completing your purchase, you agree to our policies.

Privacy Policy:

At reLASH, your privacy is important to us. The privacy policy explains how we collect, use, and protect your personal information when you visit our website, book services, or make a purchase.

1. Information We Collect

We may collect the following information:

  • Name

  • Email address

  • Phone number

  • Billing and shipping information

  • Appointment details

  • Payment information (processed securely through third-party providers)

We also automatically collect basic website data such as:

  • IP address

  • Browser type

  • Pages visited

  • Cookies and usage data

2. How We Use Your Information

Your information is used to:

  • Process and fulfill orders

  • Schedule and manage appointments

  • Provide customer support

  • Send booking confirmations and updates

  • Improve website performance and user experience

3. Payment Processing

All payments are processed securely through third-party payment processors. reLASH does not store full credit card information on its servers.

4. Cookies & Tracking

Our website uses cookies to improve user experience, analyze traffic, and support marketing efforts. You may manage cookie preferences through your browser or the site’s cookie settings.

5. Sharing of Information

We do not sell or rent your personal information. We may share limited data with trusted service providers only as necessary to operate our business (such as payment processors, booking platforms, and shipping carriers).

6. Data Security

We take reasonable measures to protect your personal information. However, no method of transmission over the internet is 100% secure.

7. Your Rights

Depending on your location, you may have rights to:

  • Access your personal data

  • Request corrections or deletion

  • Opt out of certain data uses

To request any changes, contact us at info@relash.co

8. Contact Information

If you have any questions about this Privacy Policy, please contact: info@relash.co

9. Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

By using this website, you agree to the terms outlined in this Privacy Policy.